PRIVACY POLICY

1. Introduction

Via Kashmir (“Company”, “We”, “Us”, “Our”) operates the Via Kashmir Itinerary Builder & CRM SaaS Platform (“Platform”, “Service”).

This Privacy Policy explains how we collect, use, process, store, and protect personal data when you:

• Visit our website
• Register for a 3-day free trial
• Subscribe to our paid plans
• Use our software services

We are committed to protecting your privacy in compliance with:

• Indian Information Technology Act, 2000
• GDPR (EU & UK users)
• UAE & GCC Data Protection Regulations
• Other applicable international privacy laws

By using the Platform, you agree to this Privacy Policy.

2. Definitions

• Personal Data: Any information that identifies a person.
• User: Travel agents, companies, or individuals using our SaaS.
• Client Data: Data uploaded by users (end traveler details).
• Data Controller: The entity determining how data is processed.
• Data Processor: The entity processing data on behalf of controller.

Via Kashmir typically acts as:

• Data Controller for account and billing information.
• Data Processor for client/traveler data uploaded by users.

3. Information We Collect

3.1 Information You Provide

When you register or subscribe:

• Full name, Company name, Email address, Phone number
• Billing details and Login credentials

When using the platform:

• Itinerary details, Client names and travel data
• Booking records and Team performance data

3.2 Automatically Collected Information

• IP address, Browser type, Device information
• Login activity, Usage logs, Cookies & tracking data

4. How We Use Your Information

We process data to:

• Provide access to the Platform and Manage subscriptions
• Improve system performance and Provide technical support
• Monitor security and fraud, Send service-related communications
• Comply with legal obligations

We do NOT sell your personal data.

5. Legal Basis for Processing (GDPR Compliance)

For EU/UK users, processing is based on:

• Contractual necessity
• Legitimate business interests
• Legal compliance
• User consent (where applicable)

6. Client Data Responsibility

Users who upload traveler or customer data:

• Are solely responsible for obtaining proper consent.
• Must comply with applicable privacy laws and act as Data Controllers for such data.

Via Kashmir processes such data strictly under user instruction. We are not responsible for incorrect data entered by users, legal violations by travel agencies, or end-customer disputes.

7. Data Sharing & Third Parties

We may share data with hosting, cloud infrastructure, payment, and analytics providers, or legal authorities when required by law. All third-party partners are bound by confidentiality.

We do NOT sell or rent data to advertisers.

8. International Data Transfers

Your data may be processed outside your residence. Where required (e.g., GDPR regions), we ensure Standard Contractual Clauses (SCCs) and adequate safeguards are in place.

9. Data Retention

We retain data during active subscription and up to 30 days after account termination, or as required by law. Trial accounts may have data deleted immediately after expiration.

10. Data Security

We implement reasonable security measures including SSL encryption and access controls. However, no system is 100% secure, and we do not guarantee absolute protection against cyber threats.

11. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your data. Requests may be sent to: contact@viakashmir.in

12. Cookies & Tracking

We use cookies to improve user experience and track performance. Users may disable cookies via browser settings, though functionality may be affected.

13. Children's Privacy

The Platform is not intended for individuals under 12 years of age. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email or website notification.

15. Limitation of Liability

Via Kashmir shall not be liable for user mishandling of client data, regulatory penalties caused by user non-compliance, or indirect damages/data loss caused by user negligence.

16. Governing Law

This Privacy Policy shall be governed by the laws of India. Disputes shall be subject to jurisdiction in Jammu & Kashmir, India.

17. Contact Information

Via Kashmir

Website: https://www.viakashmiritinerary.in

Email: contact@viakashmir.in